General Ticket Policy

  • A processing fee of 1% will be charged on all ticket orders. If paying by credit card, an additional 2.5% transaction fee will be charged. 

  • Refunds are granted only in the case of a performance date change or cancellation. 

  • Tickets are exchangeable within the current season for a fee of $5 per ticket (for non-subscribers). 

  • Tickets purchased within 10 days of the performance date cannot be mailed. They must be either emailed, picked up at Will Call, or picked up in person. 

  • The Bach Festival Society accepts cash (in person), Visa, Mastercard, Discover, American Express, and checks made payable to the Bach Festival Society. 

  • Tickets ordered from an address outside the United States can only be emailed or picked up at Will Call. 

Subscription Policies

  • Subscribers may exchange tickets within the current season with no additional exchange fee. 

  • Build Your Own Subscription discount codes are valid only when purchasing a package of 3-17 performances.
    Build Your Own subscribers must use the relevant BYO discount code at the time of purchase.
    No credit will be given for discounts after the purchase has been made.  

  • Performances in Steinmetz Hall are not included in Build Your Own Subscriptions. 

Donating Your Tickets

  • Tickets may be returned for a tax-deductible donation leading up to and at the door of a performance, but not after the performance has passed. 

  • There is no service charge for returning tickets as a donation. 

  • Please call the Box Office at 407.646.2182 or email BoxOffice@BachFestivalFlorida.org to process your ticket donation. 

  • A confirmation email for ticket donations will be sent automatically at the time of the donation that can be used for tax purposes. To receive a hard copy acknowledgment letter, please notify the Box Office no later than two business days prior to the performance. 

Exchanging Your Tickets

  • Tickets are exchangeable within the same season up to two business days prior to the performance for a fee of $5 per exchange. Subscribers are not charged the exchange fee. 

  • Exchanges are made on a ticket-by-ticket basis for tickets of equal or lesser value. Ticket holders may pay the difference to make an exchange for higher value seats. 
    Exchanges for lower-cost tickets will not include a refund for the difference; however, ticket holders will receive an email outlining the price difference that can be used for tax purposes.
    Patrons may also request a hard copy letter. 

  • Please call the Box Office at 407.646.2182 or email BoxOffice@BachFestivalFlorida.org to process your request.