General Ticket Policy
A processing fee of 1% will be charged on all ticket orders. If paying by credit card, an additional 2.5% transaction fee will be charged.
Refunds are granted only in the case of a performance date change or cancellation.
Tickets are exchangeable within the current season for a fee of $5 per ticket (for non-subscribers).
Tickets purchased within 10 days of the performance date cannot be mailed. They must be either emailed, picked up at Will Call, or picked up in person.
The Bach Festival Society accepts cash (in person), Visa, Mastercard, Discover, American Express, and checks made payable to the Bach Festival Society.
Tickets ordered from an address outside the United States can only be emailed or picked up at Will Call.
Subscription Policies
Subscribers may exchange tickets within the current season with no additional exchange fee.
Build Your Own Subscription discount codes are valid only when purchasing a package of 3-17 performances.
Build Your Own subscribers must use the relevant BYO discount code at the time of purchase.
No credit will be given for discounts after the purchase has been made.Performances in Steinmetz Hall are not included in Build Your Own Subscriptions.
Donating Your Tickets
Tickets may be returned for a tax-deductible donation leading up to and at the door of a performance, but not after the performance has passed.
There is no service charge for returning tickets as a donation.
Please call the Box Office at 407.646.2182 or email BoxOffice@BachFestivalFlorida.org to process your ticket donation.
A confirmation email for ticket donations will be sent automatically at the time of the donation that can be used for tax purposes. To receive a hard copy acknowledgment letter, please notify the Box Office no later than two business days prior to the performance.
Exchanging Your Tickets
Tickets are exchangeable within the same season up to two business days prior to the performance for a fee of $5 per exchange. Subscribers are not charged the exchange fee.
Exchanges are made on a ticket-by-ticket basis for tickets of equal or lesser value. Ticket holders may pay the difference to make an exchange for higher value seats.
Exchanges for lower-cost tickets will not include a refund for the difference; however, ticket holders will receive an email outlining the price difference that can be used for tax purposes.
Patrons may also request a hard copy letter.Please call the Box Office at 407.646.2182 or email BoxOffice@BachFestivalFlorida.org to process your request.